Pricing
Pricing without
the games.
Per-property, not per-seat. Everything included, no add-ons. The anti-fluff posture you wish your other vendors had.
How we price
Three rules.
No fine print.
Per-property, not per-seat.
Add a sales coordinator, give the GM a login, loop in revenue management. Your bill doesn't move. We charge per property — your team scales without your invoice scaling.
Everything included. No add-ons.
Group, BT, and leisure pipelines. BEO documents. Performance dashboard. Multi-property portfolio view. Onboarding and training. No checkbox modules, no upgrade nags.
Annual or monthly. Your call.
Save 10% when you pay annually. Or stay month-to-month for flexibility. No three-year contracts, no auto-renewal trickery.
Plans by portfolio size
Same product.
Lower per-hotel rate as you scale.
Save 10% on every tier when you pay annually.
Single property
1 property
per property, per month
Independent hotels, owner-operators, single-flag properties.
- All Matrix sales pipelines (group, BT, leisure)
- Full BEO document workflow
- Performance dashboard
- Unlimited users
- Onboarding & training included
Multi-property
2–15 properties
per hotel, per month
Management companies and multi-flag operators running a portfolio.
- Everything in Single property
- Portfolio dashboard across all hotels
- Cross-property account history
- Multi-property reporting & roll-up
- Priority support
Enterprise
16+ properties or branded portfolios
volume pricing
Large management groups and branded operator portfolios.
- Everything in Multi-property
- Volume pricing terms
- Dedicated implementation lead
- Custom onboarding cadence
- Quarterly business reviews
Quoted prices are starting rates. Final pricing depends on portfolio shape and is shared on the demo call. We don't negotiate against you — the per-property rate at the time of your quote is the rate.
What's included
Everything.
No tier paywalls.
Some other platforms split features across plan tiers, then charge for “modules” on top. Matrix doesn't. Every subscription, every property, every tier — same product.
Sales pipelines
- Group sales (Opportunity Board, Group Resumes)
- Business travel & RFP tracking (LNR + RFP boards)
- Leisure & events (Inquiry → Definite workflow)
- BEO document generation & management
Visibility & reporting
- Performance Dashboard with weekly cadence
- Multi-property portfolio view
- Account-level history & contact map
- Real-time activity log across properties
Workflow
- Opportunities Calendar (multi-segment)
- Leads List with intake routing & SLA tracking
- In-platform email sending with activity logging
- Lost-lead recovery and re-engagement views
Operations
- Unlimited users per property
- Implementation, onboarding & team training
- Email and live customer support
- All future product updates
What's not included
The honest list.
No hidden gotchas later. Three things you might expect that aren't in scope today — with their actual status.
Self-serve checkout & Stripe integration
On the roadmap. Today, every subscription is set up by an operator on a demo call.
Public API & webhooks
Not currently exposed publicly. If your team has integration requirements, mention it on the demo and we'll prioritize based on customer demand.
Native PMS / RMS integrations
On the roadmap, prioritized by customer demand. Matrix is a standalone sales intelligence layer today and works without requiring you to integrate anything.
Pricing questions
Answered straight,
no marketing-speak.
What's the contract length?
Annual or month-to-month — your choice. Annual saves 10% and is paid up front. Month-to-month is the same per-property rate without the annual discount. No three-year lock-ins, no auto-renewal trickery.
What happens when my portfolio grows during my contract?
New properties pro-rate at your contracted per-property rate. No surprise mid-term price hikes when you add a hotel — your bill grows by the per-property rate, not by a tier change.
Are there setup or onboarding fees?
No. Implementation, onboarding, team training, and ongoing support are all included in every subscription. The per-property rate is the rate.
Do you offer a free trial?
Not publicly. We run hands-on demo periods with qualified prospects when it's a fit — bring your team to the demo call and we'll set one up if it makes sense for your portfolio.
How does support work across the tiers?
Email and live support are included at every tier. Multi-property gets priority routing; Enterprise gets a dedicated implementation lead and quarterly business reviews. We don't run a paywalled support model.
Can I downgrade or cancel?
Annual subscriptions don't pre-pay future months — you keep access through the contract term. Month-to-month cancels at the next billing cycle, no exit fees. If your portfolio shrinks, we re-rate at your new property count.
Bring your portfolio number.
We'll bring the quote.
Twenty-minute demo on your data. We share your exact per-property rate on the call once we know your portfolio shape.